M J Mapp have gone live on the first phase of their bespoke, end-to-end Computer Aided Facilities Management (CAFM) system.

For the first time, this will allow property managers to join up all the phases in the lifecycle of a building. Most systems have functionality that allows for supplier invoice approval and associated purchase orders, automating the supply chain. However, M J Mapp’s new CAFM solution, developed in conjunction with ProcessFlows, goes one step further by enabling procurement, risk and compliance, inspections and reactive, planned & preventative maintenance to be integrated seamlessly into this one single software system.

Property management companies face significant challenges in joining up siloed data in order to ensure that they remain efficient and effective in the delivery of services to occupiers. Multiple systems mean multiple opportunities for delays in decision making and issues with ensuring the end-to-end process is carried out. By utilising a single solution, M J Mapp can ensure that health and safety, risk and compliance, payments, inspections and all other ‘business as usual’ is delivered on time and within budget. Our approach has been to de-risk the overall delivery of services to all stakeholders by integrating the data to allow for complete transparency.

Utilising new technology to provide a world-class property management service is critical to enhancing service levels and as the leading specialists in the property management sector, this is something we have made a priority. We will continue to invest in and partner with best-in-breed technology providers to ensure that our clients and their occupiers always have access to the most advanced solutions possible.

The wider technological landscape forms a core part of our response to occupational and client requirements and M J Mapp’s scale and structure allow us to be extremely responsive to technological advances, anticipating and leading property technology developments and incorporating these into our service delivery and internal platform.

In this vein, we have designed, developed and implemented an enterprise-wide system with a 12-month period, with further phases to come this year. Critically this will also release staff from previous mundane tasks such as duplicating invoice approvals and rekeying data to focus on service delivery and to add genuine value to the suppliers, occupiers and client experience.

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M J Mapp have been appointed to manage Benson Elliot’s (BE) 620,000 sq ft Mander Shopping Centre in Wolverhampton, which underwent a £35 million redevelopment over the course of two years, culminating in its re-launch in the autumn of last year.

The Mander Centre attracts up to 17 million visitors annually. Its recent regeneration is part of a wider £3 billion investment project into the city of Wolverhampton. On the back of the relaunch, BE took the decision to enlist M J Mapp to manage the centre with a view to using the company’s best-in-sector knowledge and experience to create and sustain memorable shopping and leisure experiences.

The new and improved Mander Centre will be a flagship addition to M J Mapp’s retail portfolio, and will provide a great opportunity to demonstrate how it can add value and a renewed vigour to the centre. Jonathan Ratnage, Investment Manager from Benson Elliot says, “With the development complete and Debenhams and other new stores opening, we need to ensure the momentum for the centre’s transformation is sustained. Bringing M J Mapp on board at this exciting time will help us ensure that the centre reaches its full potential”.

John Michell, Head of Retail at M J Mapp explains, “At M J Mapp Retail, we are delighted to be given the opportunity to work with BE on this landmark project and to bring the specialist knowledge of our dedicated retail team to the table. We want to ensure that Wolverhampton and more specifically, The Mander Centre continue to develop as an engaging and vibrant hub, attracting an ever-wider demographic, increased visitor numbers and catering to the increasingly sophisticated demands of today’s retailers and shoppers.”

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Following a number of major new instructions, M J Mapp has recently made several hires into its growing retail management team of professionals.

Matthew Gioia joins us as an Associate Director, based at our Manchester office. Matthew is an experienced chartered surveyor who has worked most recently at Savills Retail in Manchester. Prior to that he was with Workman. He has experience of working on major assets for clients such as British Land, USS and The Crown Estate managing out-of-town, shopping centres and leisure schemes. Matthew will take on the management of major retail and leisure assets for some key clients such as Schroders and Orchard Street.

Caroline Cubbin joins us from Cushmans as an Associate Director and will be based at our Bristol office. Caroline has experience in managing out-of-town schemes and shopping centres. Caroline will be focusing on managing a varied portfolio including major shopping centres and retail parks for Benson Elliot and Orchard Street.

Charlie Dennis joins the Bristol Retail team on a nine-month contract as a Surveying Executive. Charlie is a graduate, having completed a RICS accredited Masters in Real Estate at Reading University. Since leaving university, he has worked at Savills and Altus. Charlie will support Caroline on her assigned properties.

John Michell, Head of Retail commenting on the new appointments said, “We are really excited about the new talent joining the retail team. Matthew will provide depth and experience in the Midlands and the North and Caroline and Charlie will strengthen our capability in the South West.”

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M J Mapp is continuing in its drive towards being the most innovative manager of commercial property in the UK in a deal with Open Box.

As part of M J Mapp’s drive to maintain its place as the UK’s leading specialist property management company, they are implementing a market-leading technology platform in partnership with Open Box, which will deliver property management automation services that enable their teams to focus on client and occupier ‘value-add’ services.

Robert Stark, Executive Director of Property Management Strategy at M J Mapp, said of the partnership with Open Box, “We are continuously looking for opportunities to drive higher standards of customer and client service. By partnering with Open Box, we see a tremendous opportunity to release our teams to focus on our clients and occupiers rather than performing repetitive, mundane tasks. The ability to automate these tasks using Open Box’s Robotic Process Automation, has the added benefit of ensuring consistency of process and output, as well as allowing us to scale up seamlessly to meet our growth plans. Importantly, this is automation to raise quality, not cut costs.”

Our starting project is to introduce automation to support M J Mapp’s centralised data warehouse and CAFM system. Automation will allow us to move bulk data around the business, making management and service level information available whilst also providing automatic supplier invoice approval to improve payment times and cash flow to clients.

Matthew Burnham, Principal, Open Box UK, commenting on the tie up with M J Mapp, says, “Traditionally, M J Mapp manually generated client reports from systems every day to extract essential property management data. Although this job is critical, it is also repetitive and time consuming, tying skilled professionals up doing fairly simple tasks and preventing them from doing other more complex work. The Open Box Real Estate Automation Engine will generate the reports on a daily basis and save them in a secure, shared location.

Dustin Strydom, Director of Automation Services at Open Box, says, “MJ Mapp has taken exactly the right approach to automation. Working with us, the team identified areas where automation could assist, identified the business case for each and then were very pragmatic about which processes to automate first. This meant the pilot ran smoothly and became a great ‘lighthouse project’ to guide the company’s desire to embrace automation more widely.”

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Poppy Edwards, Associate Director
London Office Buildings Team

Poppy has joined M J Mapp from JLL and has over 10 years’ experience in property management. The last five of these were spent specialising in the management of prime Central London offices for Fund Managers, Asset Managers and Private Investors including TH Real Estate, Oxford Properties and M1 Real Estate.

Poppy will be working with Robert Cook and M J Mapp’s specialist Central London Office team managing large or prime office buildings for M J Mapp’s domestic and overseas client base.

The growth of instructions in the London office building team over the last 12 months lead to a requirement for an experienced Property Manager. Poppy brings with her the drive, enthusiasm and experience to the role to help the team capitalise and build upon its recent business success.

Nigel Mapp commenting on this appointment said:

“We are very excited to have brought Poppy in to work with us in our Central London Office Team and believe that her combination of experience and specialism in her field will be a huge asset to M J Mapp as we expand our business across the Capital.”

M J Mapp is a market leader in the management of commercial and mixed use property and employs nearly 260 people to manage around £9 billion of commercial property and 4,500 occupiers throughout the United Kingdom for a variety of leading funds, REIT’s and other investors in Real Estate.

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For further information please contact Catherine Thomas catherine.thomas@mjmapp.com
020 7908 5500

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Mishcon de Reya’s Real Estate department continues to blaze a technology trail with the introduction of automation technology that has transformed the leasing landscape for its clients.

The firm has worked closely with M J Mapp on the inaugural roll out of the software for long-standing firm client, AEW UK, and is redefining the way commercial property tenancies are processed by lawyers and managing agents. Where previously data would be on-boarded manually following completion of the transaction, the newly developed tool allows for structured lease data collected using Mishcon’s AI-based data extraction and document automation software to be uploaded directly into M J Mapp’s lease management systems. Mishcon de Reya has long recognised the role of collaboration in unlocking opportunities across the real estate sector and this latest advancement with M J Mapp demonstrates the benefit that such initiatives can hold for clients.

The technology has recently been used on the acquisition of three multi-let properties for AEW UK, and has saved the team 20 hours on the verification of 45 commercial leases. Not only does this ensure accurate data is uploaded to property management systems, it allows for almost immediate on-boarding of multi-let properties so clients are able to work in real time from day one.

Nick West, Chief Strategy Officer at Mishcon de Reya, said: ‘Our 10 year vision states our aim to be technologically transformed to automate tasks and processes and to utilise AI and cloud tech as part of our everyday practice – innovation is happening across our industry and we want to be at the forefront of it in order to deliver the best possible service to our clients.’

This PropTech development is another from the firm’s Real Estate Innovation team. Other tools developed include SOLARIS, an in-house application that allows its lawyers to immediately grab data from the Land Registry, significantly speeding up property transactions. Another is Mishcon Maps, which houses the Real Estate team’s historic deal information, and is able to highlight potential issues with commercial property acquisitions and sales.

Robert Stark, Executive Director Property Management Strategy & Operations at M J Mapp, said: ‘We have service delivery front and centre of our offer, so providing a frictionless environment for data transfer and entry, ensuring both accuracy and timeliness for clients fund management requirements has always been our goal. Working closely with clients, their partners and best in class PropTech solutions enables us to deliver market leading outcomes that bring tangible benefits to all stakeholders, not least of which is a platform that releases experienced personnel to deliver value-add projects’.

AEW UK Director and Assistant Portfolio Manager of the AEW UK Core Property Fund, Michael Shears said: ‘We have been impressed with Mishcon de Reya’s creative approach to using technology to streamline the legal work they do for us. They and M J Mapp have worked in collaboration in order to generate efficiencies and streamline work processes. This new process will save our service providers countless hours in the future and help us manage our assets more efficiently generating additional value for our investors.’

 

 

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M J Mapp is managing an increasing number of assets for Asian investors who have invested and continue to invest in UK commercial property.  To support that growth M J Mapp have opened an office in Hong Kong and recruited two individuals in the London office. 

Joseph Lam, Surveyor, London

Joseph, who grew up in Hong Kong and speaks fluent Cantonese and Mandarin, has recently joined from Jones Lang as a surveyor in the Large Office Building team.   Joseph will provide operational support to Rob Cook who heads up the team and will become a central point of contact for a number of Hong Kong and Chinese investors.

Susie Su, Associate Director,  Client Accounting, London

Susie has joined us as Associate Director. She is a qualified accountant with over 15 year’s client fund accounting experience for LaSalle Investment Management and other blue chip clients.

Susie grew up in Beijing and is a fluent Mandarin and Cantonese speaker Susie is leading the Large Office Building finance team and will also work with Martin Holland and Rob Stark to grow the burgeoning partnership with BDO and M J Mapp’s fund management accounting platform.

Nigel Mapp commenting on the appointment said:

‘Over the last 12-18 months we have been instructed by a number of Asian based clients. The appointment of both Joseph and Susie will enable us to bridge the language and communication barriers’.

M J Mapp is a market leader in the management of commercial and mixed use property and employs nearly 260 people to manage around £9 billion of commercial property and 4,500 occupiers throughout the United Kingdom for a variety of leading funds, REIT’s and other investors in Real Estate.


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For further information please contact Ingrid Connor ingrid.connor@mjmapp.com
020 7908 5500

 

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Alex Herrmann, Executive Director
Head of Building Consultancy Birmingham

Alex has joined M J Mapp from CBRE to lead the Building Consultancy team and to support and provide strategic and expert advice to M J Mapp’s property management clients.  Alex has over 14 years’ experience and a wide range of expertise in both professional and project based instructions.

Alex will be responsible for the day to day management of the Building Consultancy team based in London, Birmingham and Manchester ensuring best in class service delivery and helping to grow the building consultancy business.

Nigel Mapp commenting on the appointment said:

I am excited about the continued growth of the Senior Management team at
M J Mapp.   The appointment of Alex is a great start to 2018 for us and our clients’.

 

Alex Herrmann commented:

“This is a fantastic opportunity to drive forward a talented and experienced Building Consultancy team. Existing and new clients should really see the benefit of the cohesive working between the M J Mapp service offerings”.

M J Mapp is a market leader in the management of commercial and mixed use property and employs nearly 260 people to manage around £9 billion of commercial property and 4,500 occupiers throughout the United Kingdom for a variety of leading funds, REIT’s and other investors in Real Estate.


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For further information please contact Ingrid Connor ingrid.connor@mjmapp.com
020 7908 5500

 

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Mike Lewis, Executive Director, Head of Facilities Management, Birmingham

Mike has joined M J Mapp from CBRE to lead its Facilities Management team and to further develop the scope and depth of FM provision across the business and the managed portfolio.

Mike is an experienced and well known industry figure who has over 17 years of experience in Real Estate led Operations Management, Emergency Management, Facility and Supply Chain Management, Asset Management, Health, Safety, Sustainability and Environmental Management

Mike has worked with a host of leading UK real estate investors including The Crown Estate, Aviva, Invesco, M&G, Standard Life, HERMES, MEPC and Hammerson.

Nigel Mapp commenting on the appointment said:

I am excited about the continued growth of the Executive Management team at M J Mapp.   In the face of developments elsewhere we need to further develop our alternative FM strategy and the appointment of Mike is a significant piece of that strategy, whilst also adding to the significant growth of our Birmingham office’.

M J Mapp is a market leader in the management of commercial and mixed use property and employs nearly 250 people to manage around £8.75 billion of commercial property and 4,500 occupiers throughout the United Kingdom for a variety of leading funds, REIT’s and other investors in Real Estate.


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For further information please contact Ingrid Connor ingrid.connor@mjmapp.com
020 7908 5500

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M J Mapp’s Retail team has been appointed by Panther Securities to manage Britannia Shopping Centre in Hinckley. The 82,000 sq ft centre has a strong retail line-up including Wilko, New Look, Boots, Greggs, Peacocks and a 270 space NCP car park.

 

John Michell, M J Mapp’s Head of Retail said:

We are really delighted to be working with Panther Securities on this centre and look forward to helping the new owners implement their exciting asset management strategy at Britannia.”

 M J Mapp is a market leader in the property management sector and employs nearly 250 people to manage around £8.75 billion of commercial property and 4,500 occupiers throughout the United Kingdom for a variety of leading UK funds, REIT’s and other investors in Real Estate.

 

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For further information please contact:
John Michell
john.michell@mjmapp.com 020 7908 5500

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George joined M J Mapp from Savills shopping centre team this month to further bolster the retail team.  He has experience working with a variety of retail properties including regional and local shopping centres, outlet centres and out of town parks.

George has acted for a number of institutional clients including RDI REIT PLC, LaSalle IM and PGIM.

George will be based at the London office and report into John Michell, Head of Retail.

 John Michell commenting on the appointment said:

We are delighted to welcome George into the growing retail team at M J Mapp. His experience and expertise will be a great asset to our business and I really look forward to working with him.”

Founded in 1998, M J Mapp is a market leader in the property management sector and employs nearly 250 people to manage around £9 billion of commercial property and 4,500 occupiers throughout the United Kingdom for a variety of leading UK funds, REIT’s and other investors in Real Estate.

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For further information please contact:
Ingrid Connor
Ingrid.connor@mjmapp.com 020 7908 5500

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Martin Holland has joined M J Mapp from Capita Real Estate as M J Mapp’s Head of Client Accounting bringing with him over 30 years’ experience of looking after accounting and financial compliance across a wide range of commercial and corporate portfolios.

Prior to Capita, Martin spent 19 years at NB Real Estate, setting up and managing their Property Management Accounting function working extensively with many of the UK’s largest funds and property owners.

Martin specialises in providing a full array of client accounting solutions and developing systems and will work closely with Mary-Ann Dunn (Head of Property Accounting) and Rob Stark (Head of Strategy and Operations) to ensure M J Mapp continues to meet and exceed clients’ expectations and to develop its proptech and reporting solutions.

Nigel Mapp commenting on Martin’s appointment said:

I am excited about Martin joining the Executive Team at M J Mapp and in particular working alongside Rob and Mary-Ann.  This appointment reinforces our commitment to providing a robust accounting function for our clients as we continue to grow our business.’

M J Mapp is a market leader in the management of commercial and mixed use property and employs nearly 250 people to manage around £8.75 billion of commercial property and 4,500 occupiers throughout the United Kingdom for a variety of leading funds, REIT’s and other investors in Real Estate.

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M J Mapp has added to recent successes by fighting off tough competition to be voted the UK’s Commercial Property Manager of the Year 2017 at the Property Week Management All Stars Awards.

The Award reflects the investment made in the business over the last 12 months, its growth and the continued high levels of service and is the sectors pre-eminent award.

M J Mapp were also shortlisted for three other awards at the awards held at the Grosvensor House on the 2nd November.

Nigel Mapp commenting on the award said:
“It’s a privilege to have won this prestigious award and recognises our commitment to be the best in our chosen sector. It is a team award and testament to the hard work of the 250 strong team that deliver that service day in day out”

Founded in 1998, M J Mapp is a market leader in the property management sector and employs nearly 250 people to manage around £8.75 billion of commercial property and 4,500 occupiers throughout the United Kingdom for a variety of leading UK funds, REIT’s and other investors in Real Estate.
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M J Mapp have been awarded two Green Apple Awards in recognition of their work in embedding sustainable business practices across their property management services.

Awards were received for their centrally managed sustainability strategy which, since altering the scope of their Environmental Management System, now extends to all property under management; and for a specific waste management initiative at 55 Bishopsgate, EC2 a large office building in Central London.

Carl Brooks, M J Mapp’s Head of Sustainability, said:

“It is incredibly satisfying to win these awards as they demonstrate how a clear strategy enables improved performance across the business.  I am especially pleased for the team at 55 Bishopsgate for seizing the initiative and to improve their local performance and it illustrates the success we have had in engaging our property management teams and supply chain since the changes made to their EMS”

M J Mapp is a market leader in the management of commercial and mixed use property and employs nearly 250 people to manage around £8.75 billion of commercial property and 4,500 occupiers throughout the United Kingdom for a variety of leading funds, REIT’s and other investors in Real Estate.

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Victoria Steventon and Julian Radcliffe have been appointed as Directors of M J Mapp in the portfolio management team.

Victoria joins from CBRE to head up the 30+ Northern Portfolio Management team. Based in Manchester Victoria will also manage a number of high profile and large asset offices.

Julian Radcliffe joins the London team and along with Duncan  MacIver will head up the London Portfolio Management Team and also manage a number of M J Mapp’s significant instructions including Stockley Park.

Both Julian and Victoria will work with Tom Peasgood who remains Head of UK Portfolio Management.

Nigel Mapp commenting on the appointments said:

“Victoria and Julian have joined us at exciting times.  Their insight and experience will be invaluable as we grow both in London and more intentionally in Manchester and I am extremely pleased they decided to join our senior management team.”

Founded in 1998, M J Mapp is a market leader in the property management sector and employs nearly 250 people to manage around £8 billion of commercial property and 4,500 occupiers throughout the United Kingdom for a variety of leading UK funds, REIT’s and other investors in Real Estate.

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M J Mapp have been appointed by Dubai-based developer SRG Holdings Ltd to manage High Holborn Estate which consists of nine buildings providing a mix of office, retail and residential accommodation.

 

Nigel Mapp commenting on the new instructions said:

“Delighted to have been appointed to manage High Holborn Estate on behalf of SRG. The Specialist London Office team are feeling particularly invigorated by the recent growth activity of London office buildings under management.”

Founded in 1998, M J Mapp is a market leader in the property management sector and employs nearly 235 people to manage around £7.25 billion of commercial property and 4,500 occupiers throughout the United Kingdom for a variety of leading UK funds, REIT’s and other investors in Real Estate.

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M J Mapp are delighted to confirm appointment to manage Westgate Shopping Park for Dimah Capital.

The addition of the 142,000 sq ft shopping park in Basildon represents Dimah’s largest retail investment in the UK to date and we continue to build our position as their preferred UK John Michell, M J Mapp’s Head of Retail said:

“We are very much looking forward to working with Dimah and their UK advisors to enhance this asset and are delighted to continue
growing the relationship with Dimah Capital.”

M J Mapp is a market leader in the property management sector and employs nearly 250 people to manage around £7.25 billion of commercial property and 4,500 occupiers throughout the United Kingdom for a variety of leading UK funds, REIT’s and other investors in Real Estate.

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M J Mapp are delighted to be supporting Propski once again.  The ski trip aimed to bring together like-minded property professionals across the industry.

As previous years, M J Mapp will be sponsoring the Masters Race for those who are in Propski terms ‘over the hill’. The Masters is a GS race open to anybody over 35 and will give us all the opportunity to show the young guns a thing or two.

Booking for 2018 is now open, to find out more check out the website www.propski.co.uk

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