99% of rent received within 7 days

M J Mapp received 99% of the rent for managed buildings within 7 days.


Bespoke reporting


We were retained on an £800m fund by Orchard Street Investment Management and was asked to provide a daily trial balance in a format compatible for importing into their financial accounting system.

We worked closely with the client to elicit detailed requirements, enabling our internal systems specialist to quickly specify functional requirements and develop a custom reporting routine with our software providers.

Detailed testing and constant feedback ensured we met the brief, and as result we are efficiently delivering automated, accurate and transparent data on a daily basis.

Rent collection


Following the acquisition of a £450m fund our client tasked us with collecting 100% of rents before the quarter day. The previous collection rate was below 80%.

Our credit controllers and surveyors in the client team worked collaboratively and put together a plan that began the collection process several weeks before the due date.

Consistent communication between all parties enabled us to eliminate queries and secure all payments prior to the due date. We successfully met the target and are continuing to do so.


Our team of experienced property accountants are dedicated to providing exceptional transaction management and financial reporting for our clients.

Robust procedures, efficient processes and smart systems provide the framework from which our team deliver accounting services. These are tailored to align with each of our clients' unique requirements and are fully compliant with RICS regulations and codes.

Our central operations team is focused on effective cash management to support our clients' cash-flow requirements. Debtor control, cash collection, creditor payments and distribution of income are performed with efficiency in a controlled environment.

Our client accounting team work closely with our clients to integrate and align procedures. The management of property and lease data

providing best-practice service charge account management, accurate and timely financial reporting all combine to provide a day-to-day property accounting service that is a seamless extension of our clients' accounting teams.

We understand the importance of compliance, transparency and risk mitigation and are audited annually on internal controls under ISAE 3402.

We constantly look at what we do and how we do it, and invest in technology to deliver effective solutions. It is in our nature to continuously seek to improve the value we deliver to our clients.


Key team members


Tina Kikaj joined M J Mapp in January 2009 to strengthen and develop the accounting function. Tina is responsible for the delivery of an outstanding accounting service to our clients as well as ensuring full regulatory and auditory compliance. Tina has over 17 years’ property accounting experience at both CBRE and Cushman & Wakefield.

Tina Kikaj


Cathy Hemming has 23 years’ accounting experience within Banking, Insurance and Property including G E Real Estate and Jones Lang LaSalle. Cathy joined M J Mapp in July 2011 as Associate Director of Central Accounts where she is responsible for Cashiering, Credit Control and Purchase Ledger teams.  Cathy was promoted to Director in 2016.

Cathy Hemming-Poppleton

Head of Central Accounts