11 shopping centres

M J Mapp manages 11 shopping centres across the UK.




The Wellgate Shopping Centre is a 338,000 sq ft retail scheme and is one of two shopping centres in Dundee. The centre opened in 1978 and presented us with some considerable challenges. A major restructuring of the soft services team resulted in a 12% saving, more efficient resource saving as well as a reduction in utility costs. The Centre had become detached from key stakeholders; this had to be addressed with media profile increasing by 500% in just 18 months, and the Centre Manager taking over as chair of the Dundee Business Forum.

Despite a significant essential investment in plant and equipment, the service charge has been kept within or below budget. Strong local connections and a “hands-on” approach have resulted in commercial income increasing substantially and void units filled with a number of innovative operators. Marketing is managed in-house and strong partnership strategies have enabled the centre to enjoy a comprehensive events programme and strong social media engagement. The Centre Manager is also a World Host trainer and this will see the Wellgate Centre being accredited by the end of 2015.

Cathedral Sq.


The Salmon Harvester Opportunity Fund appointed M J Mapp’s retail team, in 2015, to provide specialist management advice on the redevelopment of the 220,000 sq ft Cathedral Square site, Worcester. Due to open in 2017 the new development features seven new restaurants overlooking a public square, a gym and remodelled restaurants. The retail team have provided management ‘set-up’ advice on key areas such as:

  • Service charge budgeting and apportionment
  • Servicing and waste management
  • Sustainability
  • Staff training
  • Health & Safety
  • Marketing strategy

A key challenge has been introducing best practice and management procedures in a mixed use scheme, managing the occupational requirements of leisure, retail and residential occupiers.


Our retail management team operates out of our London, Bristol and Manchester offices. The team are passionate about retail and committed to providing and sustaining a best in sector service.

They work hard with clients and third party partners to create a dynamic shopping and leisure experience at schemes under management. Regular contact with clients and occupiers enables them to consistently offer innovative solutions to provide added value, rental and capital growth for new/existing shopping centres, retail, leisure parks and mixed use schemes across the UK.

The team has specialist expertise in retail management, asset management, development consultancy on refurbishments and new retail/leisure schemes. They recognise the impact of technology and understanding consumer behaviour and constantly thrive to help clients respond to the needs of today's tech-savvy and brand-savvy consumer.

The priority is always to deliver great service and work with clients to drive performance and enhanced returns.

Five key benefits of using M J Mapp retail management:

  • A market leading approach to sustainability which is central to our core values
  • Our cutting edge procurement focusing on value and performance
  • A dedicated Client Director providing high level accountability
  • Coordination of marketing and commercialisation activities
  • Clear business plans focusing on value enhancement and ROI


Key team members


John joined M J Mapp in 2014 as Retail Director, heading up the shopping centre management team. John has over 20 years experience across a variety of institutional clients and property companies. He is an active member of the British Council of Shopping Centres (BCSC) and sits on the Asset Management Advisory Panel.

John Michell

Director - Head of Retail

Marc is an experienced Chartered Surveyor having previously worked for Capita and Jones Lang LaSalle. Clients have included property companies, investment managers, private investors and major institutions. He also has overseas experience having lived and worked in Istanbul managing a major shopping centre.

Marc Mills

Associate Director

Kate has over 10 years’ experience in property management specialising in the retail sector. Kate worked in the shopping centre management team of Jones Lang LaSalle, before joining M J Mapp in 2012. She is experienced in all aspects of retail management.

Kate Ashton

Associate Director